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Student Support & Institutional Care

Grievance Redressal

ACE Engineering College is committed to providing a fair,
transparent and supportive environment where students, faculty
and staff can raise genuine concerns without fear of
discrimination or victimization.

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Fairness. Transparency. Resolution.

Every grievance deserves to be heard respectfully and handled
through a fair and appropriate process.

Fair
Impartial process
Safe
Confidential handling
Clear
Defined procedure
Support
Student focused

Grievance Redressal Cell

A platform to be heard

The Grievance Redressal Committee works to maintain a respectful,
cordial and strife-free environment across the institution.

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Fair & Impartial

Grievances are considered objectively while ensuring fairness,
procedural integrity and natural justice.

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Confidential

Concerns are handled responsibly with due consideration for
privacy and confidentiality.

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Student Friendly

Students are encouraged to express genuine concerns freely and
frankly without fear of victimization.

Our Process

How grievance redressal works

A structured approach helps ensure that every concern receives
appropriate attention.

01

Submit

Submit your grievance through the designated grievance platform.

02

Review

The concern is reviewed to understand its nature and scope.

03

Resolution

Appropriate discussion, investigation or mediation is undertaken.

04

Action

Findings and appropriate corrective action are communicated
through the established process.

Creating a respectful campus for everyone

ACE Engineering College encourages an environment where students,
teachers and staff can communicate concerns constructively while
respecting the dignity and rights of one another.

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Fairness and impartiality in grievance handling

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Natural justice and procedural fairness

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Effective communication and feedback

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Freedom to express genuine concerns

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Respect for the dignity of every individual

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Promotion of cordial student–teacher relationships

Governance

Grievance Redressal Committee

The committee comprises institutional representatives who work
together to address grievances fairly and responsibly.

S. No. Name Associated With Role
01 Dr. M. Kesava Reddy Principal Chairman
02 Dr. M. Srinivasa Rao Controller of Examinations Convener
03 Dr. Ch. Sasikala Professor, Environmental Science & Technology, JNTUH Member
04 Mr. Raghu Vamsi Yadala Chief Operating Officer Member
05 Mrs. Mamatha Rao Pasumarthi Director – Administration Member
06 Dr. Y. Chakrapani Dean, ECE Member
07 Dr. M. V. Vijaya Saradhi HoD-CSO Member
08 Dr. Ch. Vijaya Kumar HoD-CSE Member
09 Prof. K. Jaya Bharathi HoD–IT Member
10 Dr. Shaik Saleemmiya I/c HoD-CE Member
11 Dr. M. Prasad HoD-EEE Member
12 Dr. Kore Mahesh I/c HoD-ME Member
13 Dr. S. Kavitha HoD-CSE(AI&ML) Member
14 Dr. P. Chiranjeevi HoD-CSE(DS) Member
15 Dr. K. Prem Kumar HoD-AIM Member
16 Dr. R. Suresh HoD-AID Member
17 Dr. S. Pavan Kumar HoD-Mathematics Member
18 Dr. C.V.R. Krishna Mohan HoD-Physics Member
19 Mrs. C. Shobha Reddy HoD-Chemistry Member
20 Mr. D. Srinivas HoD-English Member
21 Dr. M. Kondala Rao HoD-MS Member

Responsibilities

Functions of the Committee

The Grievance Redressal Committee works to ensure that complaints
and concerns are addressed through a fair and responsible process.

01

Receive and appropriately record grievances submitted by
students, faculty and staff.

02

Conduct an initial review to determine the nature and scope of
the grievance.

03

Encourage informal discussion and mediation wherever
appropriate.

04

Ensure that concerned parties receive an appropriate opportunity
to present their views.

05

Maintain confidentiality of grievance proceedings and protect
the privacy of individuals involved.

06

Examine relevant information and evidence wherever necessary to
arrive at a fair conclusion.

07

Recommend appropriate corrective measures based on the findings
of the committee.

08

Promote a harmonious and respectful environment across the
college community.

Have a genuine concern?

If you have a grievance that requires institutional attention,
submit it through the official ACE Engineering College grievance
platform.


Submit Grievance
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